Working Mobile Pty Ltd
Our returns & refund policy lasts only 30 days from date of purchase. If 30 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.
To start the returns process, please contact us and we can walk you through the procedure.
In general the process will be as follows:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (less the shipping cost), within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged, photographic evidence must be provided - please contact us. If you need to exchange it for the same item, send us an email at and send your item to: Working Mobile, PO Box 827 Mudgeeraba 4213 Queensland, Australia.
To return your product, you should mail your product to: Working Mobile,  PO Box 827 Mudgeeraba 4213 Queensland, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Please give us a call if you have any questions, we are always here to help. 
Thanks for your business.
Working Mobile
Valued & supported near and far.